Shipping policy
At Ergenite, we want your shopping experience to be simple from the moment you place your order until it arrives at your door.
We offer free worldwide shipping on eligible orders, so you can enjoy your favorite beauty products without worrying about additional standard shipping charges.
1. Order Processing
After you place an order, we begin processing it as quickly as possible.
Please allow approximately 1–3 business days for your order to be processed and prepared for shipment.
Orders are not normally processed on weekends or public holidays. During busy periods, product launches, promotions, or holidays, processing may take a little longer.
Once your order has been shipped, you'll receive a shipping confirmation with tracking information when tracking is available.
2. Delivery Times
Because we offer worldwide shipping, delivery times can vary depending on your location.
Estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–20 business days
- United Kingdom: 7–15 business days
- Europe: 7–20 business days
- Australia & New Zealand: 7–20 business days
- Other international destinations: 10–25 business days
These are estimated delivery times, not guaranteed delivery dates.
Actual delivery times can be affected by the shipping carrier, customs processing, weather, holidays, local delivery services, or other circumstances outside our control.
3. Free Worldwide Shipping
We currently offer free standard shipping worldwide on eligible orders.
Any applicable shipping options, costs, or delivery estimates will be displayed during checkout before you complete your purchase.
Please note that free shipping does not necessarily mean that every available shipping method is free. If you choose an upgraded or expedited shipping option where available, an additional fee may apply.
4. Tracking Your Order
When tracking is available for your shipment, we'll provide your tracking information after your order has been shipped.
You can use the tracking number to follow your package through the carrier's tracking system.
Please remember that tracking information may take some time to update after the package has been shipped. It's normal for there to be a short period before the first tracking update appears.
If your tracking information hasn't updated for several days, please don't immediately assume that your package is lost. International shipments can sometimes experience periods without visible tracking updates while moving between facilities or countries.
5. Customs, Duties & Taxes
For international orders, your country may charge customs duties, import taxes, or other fees.
These charges are determined by the destination country's authorities and are generally outside Ergenite's control.
If applicable, customers may be responsible for paying these charges.
Customs procedures can also cause additional delivery delays. Unfortunately, we cannot guarantee how long a package may remain with customs because processing times vary by country.
6. Incorrect Shipping Information
Please double-check your shipping address before completing your order.
We are not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice that you entered the wrong address, contact us as soon as possible at:
If your order has not yet been processed, we'll do our best to help.
However, once an order has been processed or shipped, we may not be able to change the delivery address.
7. Delayed Orders
While we work hard to get your order to you as quickly as possible, delivery delays can occasionally happen.
Possible causes include:
- Carrier delays
- Customs processing
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect address information
- Local delivery issues
- Other circumstances outside our control
If your order is taking longer than expected, please contact us with your order number and we'll do our best to assist you.
8. Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check:
- Your mailbox or usual delivery location
- Around your property
- With household members
- With neighbors
- Whether the carrier left the package in a safe location
You may also want to contact the shipping carrier directly.
If you're still unable to locate your package, contact us at Egerniteshopify@gmail.com with your order details and we'll do our best to help.
9. Damaged Packages
We carefully prepare orders for shipment, but packages can occasionally be damaged during transit.
If your order arrives damaged, please contact us as soon as possible.
Send us:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
- A brief description of what happened
Please keep the original packaging until we've had a chance to review your claim.
We'll review the situation and determine the appropriate solution.
10. Multiple Items in One Order
Depending on product availability, your order may occasionally arrive in more than one package.
This means that some items may arrive before others.
If you've received only part of your order, please check your shipping confirmation and tracking information before contacting us, as different items may have separate tracking numbers.
If you believe an item is missing, contact us at Egerniteshopify@gmail.com.
11. Shipping Restrictions
Although we aim to ship internationally, certain products or destinations may have shipping restrictions due to local laws, carrier requirements, customs regulations, or other circumstances.
If we are unable to ship an order to your destination, we'll contact you regarding the available options.
12. Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible.
We'll do our best to accommodate your request if your order has not yet entered processing or shipping.
Once an order has been processed or shipped, we may not be able to make changes or cancel it.
In that situation, you may need to wait for delivery and follow our Refund & Return Policy where applicable.
13. Contact Us
If you have questions about shipping, tracking, delivery, or your order, we're here to help.
Ergenite Customer Support
When contacting us about an order, please include your order number so we can assist you more quickly.
A Note From Ergenite
We know that waiting for an order can be exciting, and we truly appreciate your patience while your package makes its way to you.
We work hard to provide a smooth shopping experience and will always do our best to help when something doesn't go as expected.
Thank you for choosing Ergenite.
Beauty that speaks confidence.