Refund policy
At Ergenite, we want you to feel confident when shopping with us. If there is a problem with your order, we're here to help and will do our best to make things right.
Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and unopened
- In its original condition
- In its original packaging
- Free from damage caused after delivery
Please contact us before sending any item back. We'll provide you with the appropriate return instructions.
Beauty & Personal-Care Products
For hygiene and safety reasons, opened or used beauty and personal-care products generally cannot be returned.
This includes products such as makeup, skincare, lip products, nail products, and other items intended for personal use.
However, if your product arrives damaged, defective, or incorrect, please contact us and we'll review the situation.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if applicable
We'll review your request and work with you on an appropriate solution, which may include a replacement or refund.
Refunds
Once an eligible return has been received and inspected, we'll let you know whether your refund has been approved.
If approved, the refund will be sent to your original payment method.
Please keep in mind that your bank or payment provider may need additional time to process the refund and make the funds available to you.
Return Shipping
If you're returning an item because you changed your mind and the return is eligible, you may be responsible for the return shipping costs.
If the item was damaged, defective, or incorrectly sent by us, we'll provide instructions regarding the return.
Original shipping costs are generally non-refundable unless otherwise required by applicable law.
Exchanges
If you would like to exchange an item, please contact us first.
Because of hygiene considerations, opened or used beauty products generally cannot be exchanged.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We'll do our best to cancel your order before it is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
Sale Items
Some promotional or sale items may have different return conditions. If an item is marked final sale, it may not be eligible for a change-of-mind return.
Any applicable restrictions will be stated before purchase.
Contact Us
If you have any questions about our Refund Policy or need help with a return, please contact us:
Email: Egerniteshopify@gmail.com
When contacting us about an order, please include your order number so we can assist you more quickly.
Ergenite
Beauty that speaks confidence.